Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@bedsandheadboards.co.nz. Please note that returns will need to be sent to the address confirmed to you via email.

If your return is accepted, we’ll send you an email for the details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
 
You can always contact us for any return question at sales@bedsandheadboards.co.nz  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

This policy is in addition to, and is not intended to limit, any rights or remedies you may have under the Consumer Guarantees Act.

This policy does not impact your rights where a product may be faulty, damaged, or incorrectly supplied. If an item is faulty/damaged/incorrectly supplied, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

Terms & Conditions

Unfortunately, we are unable to accept change of mind returns for exchange, refund or Gift Card:

  • That were purchased more than 14 days ago.
  • That are not in their original unopened condition and packaging; or
  • Without proof of purchase.

Product must be returned to a Beds & Headboards store. We will offer (at Beds & Headboards Furniture Centre store discretion) either an exchange, Gift Card, or refund.

If applicable, you will be charged for shipping and any other costs associated with returning the product to Beds & Headboards.

Return Policy

At Beds & Headboards, we take pride in the quality and craftsmanship of our products. We understand the importance of your satisfaction with your purchases. Our return policy is designed to ensure that you receive the best possible service while understanding our limitations in accepting returns.

    1. Change of mind: We do not accept returns or exchanges due to a change of mind. Please choose your items carefully and ensure that they will suit your needs before purchasing.
    2. Faulty or Damaged Products: If you receive a product that is faulty or damaged, please contact us within 2 days of receiving the item at sales@bedsandheadboards.co.nz . We will arrange for a return and determine if the item is eligible for a refund or replacement.
    3. Return Procedure:
      • Contact our customer service team at sales@bedsandheadboards.co.nz  with your order number, details of the product, and the reason for return.
      • If your return is approved, you will receive instructions on how to send the item back to us.
      • Upon receiving the returned product, it will be inspected. If your return is approved, the refund or exchange process will begin.
    4. Delivery Charges: All shipping and delivery charges are non-refundable. If your returned product is approved for a refund, the refund amount will be the purchase price of the product excluding any shipping and delivery charges.
    5. Return Shipping: Unless the product is faulty or damaged at the time you receive the order and have been reported to us via email the same day, you will be responsible for paying your own shipping costs for returning your item. It's recommended to use a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
    6. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
    7. Exclusions: Some items may be non-returnable due to their nature such as used and open mattresses, etc.

 

Policy of Warranty, After-Purchase Service and Storage

The original purchase receipt must be provided to be eligible to make claims.

Warranty

All the products except extended warranty products are under 12 months RTB warranty. We are not responsible for any damage caused by misuse or abuse.

RTB (Return to Base) means the buyer pays for returning goods to us or bringing them to our distribution Centre based in Auckland or to our nearest store. We will repair this damage and if a product is beyond repair, we will replace it with the same or similar product.

We ship orders all over North Island and all products sold under RTB (Return to Base)

Warranty is applied to and varied from various products. The warranty for the mattress is as specified in the product description.

Please check the goods received carefully at the time of delivery, no claim can be made once the delivery docket is signed. If you see any sign of damage to the packaging, please report it to your purchasing store or to our customer service team immediately within 48 hours.

Warranty does not apply to the products sold as clearance, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention BEFORE the purchase of the product.

Warranty does not apply to products that have been stored, assembled, or installed incorrectly (as per manufacturer’s manual), used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.

Warranty does not cover normal wear and tear, lint, cuts or scratches, or damage caused by impacts or accidents.

Kindly note that in accordance with the Consumer Guarantees Act (CGA), our warranty does not cover items purchased from Beds & Headboards Furniture Centre, if they were intended for business purposes.

Warranty does not apply if the product has been placed outdoors or in a humid environment except for the outdoor furniture.

Warranty does not cover consequential or incidental damages. Foam and Fillings will be softened, and some displacement can be experienced over time this is not deemed as fault and does not cover under warranty.

Products listed under clearance are ex-display/ customer return items from our store and may have minor imperfections or signs of wear. These products are sold as-is with no warranty provided.

Pre- order Sale Policy

Item currently not in stock and is on backorder. Dates provided are estimated dates only delay may occur due to global shipping disruption. Beds & Headboards Furniture Centre will not be liable for any delay in performing any of its obligations including where any delay is caused by factors beyond Beds & Headboards Furniture Centre like Govt enforced lockdowns or shipping disruption.

If estimated delivery time changes our team will advise you of the new estimated date. All delays that occurred due to the above reasons are not in control of Beds & Headboards Furniture Centre and no refund will be issued if a delay occurs due to factors beyond the control of Beds & Headboards Furniture Centre.

Delay can be up to 90days depending upon factors. All pre-orders placed in store or on our website above policy applies. If you are shopping on the website, please note we have mentioned pre orders on all relevant products with estimated time please make note of this as no refund will be issued once purchase is complete in store or online on our website. 

Pricing Policy 

All prices quoted on our website are in NZ dollars and including GST. For promotional or sale prices they change from time to time. Customers will pay the price which was active at the time of purchase if the price gets lower after the purchase is completed no refund or price difference will be refunded. This also applies to all future orders which are awaiting delivery. Sale prices and promotions can change without notice. 

New Zealand Sales Only

The information on this website is intended and applicable for New Zealand consumers only and is governed by New Zealand law.

The price is in New Zealand dollars; all transactions are billed in New Zealand dollars.

After-Purchase Service [Please Refer to Warranty Policy for Details] 

  • Contact us via email to sales@bedsandheadboards.co.nz  or bedsnheadboards@gmail.com   along with photos or a short video demonstrating the problem, and please follow our instructions.
  • Please include your name and your invoice number, and a detailed description in the email.
  • Beds & Headboards Furniture will examine the product and decide, at its sole discretion, if it is covered under the warranty of purchased products.
  • Free products as part of other promotional packages do not qualify for a warranty.
  • We do Follow the below steps:
    • Repair: We will check the product to see if it is repairable or not. We may ask our third-party contractor to help us with this.
    • Replacement: If the repair is not possible, we will try to replace the product with either an identical product or the same to solve the problem.
    • Re-selection: If the replacement is not possible then the customer is given a choice to select any other product from our store of the same price, if upgrading the difference to be paid.
  • Replaced parts will become the property of Beds & Headboards Furniture Centre.
  • Extra fees will be charged for damages caused otherwise.
  • If the part or product cannot be repaired, it will be replaced with a similar or identical part or product. Inspection takes 3-5 days, and repair takes an estimated 7 days. We will contact you later to arrange for collection.

Exclusions

Products from the categories listed below are excluded from this policy (except where they are faulty)

  • Items marked ‘display’ or ‘floor stock’.
  • Seconds and Clearance items (includes sales marked as ‘final’ from store).
  • Customized and special orders (see your salesperson for further details).
  • Pillows, mattress protectors, and bed linen.
  • Beds, mattresses, and bedroom furniture.
  • Shipping, delivery, and installation fees.
  • Commercial and cabinetry.

This list is not exhaustive. See Beds & headboards store for details of specific products. The ultimate discretion to provide an exchange, refund or Gift Card remains with the store.

Cancellations 

Beds & Headboards will charge a minimum cancellation fee of $300 plus any other costs incurred e.g.: freight costs. The cancellation fee covers swapping goods for a lesser value but may not be charged if the exchange of goods is for equal or higher value within a reasonable time frame. Each cancellation will be considered on an individual basis by the Store manager.

 

Consumer Guarantees Act 1993

Under the Consumer Guarantees Act 1993 ('CGA'), you have guaranteed legal rights for goods [and services] you buy.
These are called 'consumer guarantees', and include the following:

    1. a guarantee that the goods are of acceptable quality, such that the goods are:
      • fit for all the purposes for which goods of that type are commonly supplied;
      • free from minor defects;
      • safe
      • durable; and
      • acceptable in appearance and finish;
    2. a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
    3. a guarantee that the goods correspond with any description with which the goods are supplied; and
    4. a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
      If the goods (or services∥ we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.

      These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.

      The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.

 

Businesses

If you are acquiring goods (or services) from Beds & Headboards Online for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods (or services)

Minor Failure

If the goods (or services) we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.

Major Failure

A 'major failure' is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a 'failure of substantial character' as set out by section 21 of the CGA. If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.

Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.

Goods damaged in Transit

If any goods arrive damaged, please contact the relevant Beds & Headboards Store within 24 hours of delivery. The relevant Beds & Headboards Store will arrange to have the damaged item returned to the Beds & Headboards Store and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to the Beds & Headboards Store in the condition received by you with all original packaging, together with all packing slips. The "relevant Beds & Headboards store" is the Beds & Headboards Store that delivered the goods to you. 

How to return an item

Contact the Beds & Headboards store that supplied the goods to you. Please have your order number & Invoice on you. If your issue remains unresolved you can contact us on 09 558 7237 or email us the invoice to sales@bedsandheadboards.co.nz. 

Delivery

You can ship the item/s back to the Beds & Headboards store. Please Beds & Headboards store to find out if you can ship your items instead of coming into a store.


Any shipping costs to return the original goods to Beds & Headboards store will be at the cost of Beds & Headboards, where Beds & Headboards store considers the goods to have breached a consumer guarantee. If on examination of goods returned to Beds & Headboards store, the goods are found to not be in breach of any consumer guarantee, Beds & Headboards may charge you a fee for examining the goods, and any cost to return the goods to you. If you are returning the goods due to change of mind you will be required to cover the shipping cost as per the change of mind terms & conditions

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from Beds & Headboards Online and that the problem with the goods was not your fault.

Exchanges

If exchanging your item for another product, and:

  • The selected product is a lower value, we will refund, or offer a Gift Card, for the difference between the purchase price of the original product and the selected exchange product.
  • The selected product is a higher value, you will be charged for the difference between the purchase price of the original product and the selected exchange product.

If a suitable product is not available for exchange, you will be offered a refund or Gift Card.

 

This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the consumer Guarantees Act 1993, and may not necessarily describe all.